- Customers have  days from the date of delivery to initiate a return.
- Products must be in their original condition, unopened, and unused.
- The original packaging, tags, and seals must be intact.
1. To initiate a return, contact our customer support team at [firstname.lastname@example.org/03237002397].
2. Our team will provide instructions and a return authorization number.
*Return Authorization Number:*
- Customers must clearly mention the provided return authorization number on the return package.
- Customers are responsible for the cost of return shipping.
*Inspection and Approval:*
- Upon receiving the returned items, our team will inspect them to ensure compliance with the return policy.
- If the items meet our criteria, we will process the refund.
- Refunds will be processed within  business days of receiving the returned items.
- The refund will be added to your jazz cash/bank transfer.
- Used or opened cosmetics products are not eligible for returns.
- Any items not in their original condition or without their original packaging are non-returnable.
- In case of receiving damaged or incorrect products, customers must contact us within  days of delivery to request a replacement or refund.
*Customer Satisfaction Guarantee:*
- We strive for customer satisfaction. If a customer is not completely satisfied with their purchase, we encourage them to reach out to us. We will work to find a solution that meets their needs.
- For return inquiries or assistance, please contact our customer support team at [email@example.com /03237002397].
- [Biocos Cosmetics] reserves the right to update or modify this return policy at any time.